Refund Policy & Booking Terms | Jungle Smash Grimsby

 

Refund Policy

At Jungle Smash, we understand that plans can sometimes change. To ensure fairness for both our customers and our business, the following refund policy applies to all bookings.

By making a booking with Jungle Smash, you agree to the terms outlined below.

 

Deposits

All booking deposits are non-refundable.

Deposits secure your booking, reserve activities, staffing and venue space, and therefore cannot be refunded if you cancel or fail to attend.

Bookings Paid in Full

If you have paid for your booking in full and need to cancel, the following applies:

• More than 4 days before your booking: You will receive a full refund minus the £10 per person non-refundable deposit.

• Within 4 days of your booking: Unfortunately, no refunds can be given.

• Failure to attend (No Show): No refund will be issued.
  
   

Amendments to Your Booking

Where possible, we will do our best to accommodate changes to your booking.

Requests to amend the date, time or number of guests should be made as early as possible. Changes cannot be guaranteed and are subject to availability.

 

Reduced Guest Numbers

If fewer guests attend than originally booked, refunds will not normally be issued for the missing guests within four days of the booking.

If sufficient notice is given, we will always try to help where possible.

 

Late Arrivals

Please arrive at least 10–15 minutes before your booking time.

Late arrivals may result in reduced activity time, and unfortunately we cannot guarantee extensions or refunds.

 

Activity Closures

In the unlikely event that an activity cannot operate due to circumstances beyond our control, Jungle Smash reserves the right to provide an alternative activity, reschedule the booking or offer an appropriate refund where applicable.

 

Food & Drink Packages

Food and drink ordered as part of a package may not be refundable once preparation has begun.

 

Bottomless Brunch

Bottomless Brunch bookings are subject to our responsible drinking policy.

Jungle Smash reserves the right to refuse or stop alcohol service to anyone who appears intoxicated or behaves inappropriately. No refunds will be given in these circumstances.

 

Group Bookings

For large groups, stag parties, hen parties, team building events and corporate bookings, additional terms may apply. These will be confirmed when booking.

 

Force Majeure

Jungle Smash cannot accept liability for cancellations caused by circumstances outside our reasonable control, including severe weather, government restrictions, transport disruption, power failures or other unforeseen events.




 

• Management reserves the right to refuse entry or service.

• Alcohol will not be served to anyone under 18 or anyone unable to provide valid ID where requested.

• Customers are responsible for any deliberate damage caused by themselves or members of their group.

• Activities involve participation at your own risk. Guests must follow staff instructions at all times.

• Jungle Smash reserves the right to cancel or amend bookings where necessary due to operational requirements.

• Promotional offers, vouchers and discount codes cannot be exchanged for cash and may have separate terms and expiry dates.
  
  Your photo or video may be used on social media platforms or marketing.
  
  If your cause damage to the Jungle your photo may be used on Social Media.
  
   

Contact Us

If you need to discuss your booking, please contact us as soon as possible.

Our team will always do their best to help and find a fair solution where we can.
 

Thank you for choosing Jungle Smash. We look forward to welcoming you soon.