Thank you for choosing Jungle Smash. We hope you had an enjoyable experience at our activity bar! If for any reason you are not fully satisfied, we are happy to address your concerns. Please read our refund policy below:

1. General Refund Policy

We strive to provide the best service to all our customers. If you are unhappy with any part of your experience at our activity bar, please inform us as soon as possible. We may offer a refund or alternative solution on a case-by-case basis.

2. Bookings and Reservations

• Cancellation: If you need to cancel a booking, please notify us at least 72 hours in advance for a full refund.

• Late Cancellations/No Shows: Cancellations made less than 72 hours before the scheduled time, or failure to show up for a reservation, will not be eligible for a refund.

• Rescheduling: If you wish to reschedule your booking, we will do our best to accommodate you, subject to availability. Rescheduling requests should be made at least 24 hours in advance.

3. Refund for Services

• Faulty Service: If you feel that the service provided did not meet the standard expected (e.g., a defective product, broken equipment, or malfunctioning facilities), please notify us during your visit or immediately after, so we can resolve the issue. We will offer a partial or full refund, or an alternative solution, depending on the circumstances.

• Unsatisfactory Experience: If you did not have a positive experience due to service or environment-related factors, please let us know within 48 hours of your visit. We'll evaluate the situation and may issue a refund or offer compensation in another form.

4. Event and Private Hire

For private events or large group bookings:

• Deposit Refunds: A deposit is required to secure your booking. This is non-refundable unless the event is cancelled by us. If you need to cancel or reschedule, please refer to our terms for group bookings.

• Cancellation by Us: In the unlikely event that we have to cancel or reschedule an event due to circumstances beyond our control (e.g., maintenance issues or health and safety concerns), we will offer a full refund or provide an alternative date.

5. Refund Process

Refund requests should be made within 7 days of your visit or booking. To request a refund:

• Please contact us at [email address] or via phone at [phone number].

• Provide your booking reference number and a brief explanation of the reason for your request.

• Refunds will be processed via the original payment method within 5-10 business days.

6. Consumer Rights

This policy does not affect your statutory rights as a consumer under UK law. If you believe you are entitled to a refund, please contact us directly and we will ensure your rights are respected.